Frequently Asked Questions

Reid global headquarters are based in Chepstow, United Kingdom, but we support customers and partners around the world through our international network.

For full details of our offices, locations, and contact information, visit our About Us page.

Reid’s standard business hours are Monday to Friday during normal working hours.

The majority of Reid products are designed and manufactured in the United Kingdom before being supplied to customers worldwide. Through our global network of distributors and partners, we support lifting, access, and safety operations across a wide range of industries and locations.

Yes. We can provide customised solutions to meet specific application, operational, and project requirements.

Find out more here:

Yes. Our team can provide technical guidance, engineering support, and product recommendations to help ensure the right solution is selected for your application.

Alternatively, we also work with BIM components, where you can download Revit + IFC objects with COBie-ready data to support design, coordination, and asset information.

Yes, Reid products are designed, tested, and certified to relevant industry standards where applicable.

Please contact our Sales Team, who can provide copies of relevant test certificates where available.

You can request a quotation by contacting our team via email, telephone, or through one of our authorised distributors.

Please contact our Sales Team, who will be happy to assist or direct your enquiry to the appropriate department.

For invoice and payment enquiries, please contact our Sales Team or email our Finance Department at accounts@reidlifting.com.

Yes. We supply products worldwide through our network of distributors and partners.

Returns and exchanges may be accepted subject to the product condition, usage, and the time elapsed since delivery. Please contact our team to discuss your specific circumstances.

For products purchased directly from Reid, our team will be happy to assist you. If your system was purchased or rented through a Channel Partner, Distributor, or Reseller, please contact them directly, as they are responsible for managing your account and providing support.

Yes we do; we offer product training and guidance to help customers use our equipment safely and effectively. We also provide extensive documentation and product guides on our Customer Portal and YouTube Channel.

Yes, we work with a global network of authorised distributors and resellers.

Please contact our Sales Team to discuss partnership opportunities and reseller arrangements.

Please contact our Sales Team, who will ensure your concern is directed to the appropriate department for resolution, as quickly as possible.

You can find our company policies and important documentation in our Help Hub, where a range of policies, resources, and customer support information are available to access online.

Customer portal access can be requested here.

Please contact our Portal team at marketing@reidlifting.com, who will ensure your enquiry is handled quickly.